If you’ve met us – any of us, from our tour guiding team to our senior managers, our cleaning team right through to the waiting staff in Amber Restaurant, you’ll know that each and every one of us is passionate about what we do.
Since 1988 we’ve been welcoming visitors from all over the world, encouraging them to fall in love with Scotch whisky – its heritage, its processes, the flavours, the aromas, everything. We work closely with distillers, large and small, to ensure that over 90% of the whisky industry is represented in our tour, bars and onsite shop.
We know we’re good at what we do: we hear it on social media, via email, on the phone, in the press and good old word of mouth. Over a third of our visitors came through the door in 2017 because someone recommended us to them*. We love hearing what you thought of your time with us; it encourages our team, it gets us out of bed and into work every single day, and most of all it helps us improve what we offer to the 300,000 people who visit us each year.
Perhaps we’re preaching to the converted, but in that case, we would love your help with something.
If you’ve visited us in the last year, please leave us a review!
We have listings on Tripadvisor, Google and Facebook, and we would love to hear what you thought of your tours, tastings, dinners and experiences with us. Positive or negative, your feedback makes a huge difference to how we train our team, what we offer, even how we run things on a daily basis.
From all of our team here at the Scotch Whisky Experience – we’re pleased you took the time out of your busy trip to come and see us. Hopefully you learned something about Scotch whisky; maybe you got chatting to a fellow fanatic; perhaps you just got a chance to rest your feet and have a wee dram or a hot chocolate in our bar or treated yourself to something from Scotland’s rich larder in Amber restaurant; maybe you even picked out the perfect gift in our shop.
Edinburgh is a busy city, there are so many things to do, and we’re grateful you picked us. We would love it if you told others what you thought.
Thank you, and sláinte mhath!
*Customer Satisfaction Survey, The Scotch Whisky Experience